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Wallet

Which cryptocurrencies do we support?

At B2fintech, we pride ourselves on offering a diverse range of digital finance options, including: **Major cryptocurrencies:** - Bitcoin (BTC) - Ethereum (ETH) - Ripple (XRP) **Stablecoins:** - Tether (USDT) - USD Coin (USDC) **Fiat currencies:** - US Dollar (USD) - Euro (EUR) This selection underscores our commitment to providing secure and efficient financial solutions to our users worldwide.

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Wallet

What is a hot wallet?

Hot wallets are used to send and receive crypto currency. They are connected to the internet, so the private keys required to sign transactions are always online. The advantage of this approach is that users can quickly and easily trade their digital assets. Transactions are recorded on the blockchain in an automated way, without the need for human involvement. They are not recommended, however, for securing assets of high value; since the private keys are always connected to the internet, they are vulnerable to theft if the security of the system is compromised.

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Wallet

What is a cold wallet?

Cold wallets maximize the security of your crypto assets by keeping your private keys stored offline on a device that is not connected to the internet, thus keeping hackers at bay. Human involvement is required to digitally sign each transaction so it can be recorded on the blockchain. Cold wallets are not intended for frequent asset trading, often taking 24-48 hours to transfer funds, since their private keys do not come into contact with any online systems and human intervention is needed.

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B2pay

What is an IBAN?

An IBAN (International Bank Account Number) is a code that identifies an individual account for international funds transfers. An IBAN can have up to 34 characters, including numbers and letters. Not all bank accounts have an IBAN; some have account numbers, branch codes and bank codes.

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Buy crypto

What is USDT?

Tether, also known as USDT is a stablecoin launched in 2014. Its value is pegged to that of the US dollar.

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Buy crypto

What are blockchain networks fees?

Blockchain fees are an essential aspect of sending and receiving cryptocurrencies. A blockchain fee is a small amount of cryptocurrency that users pay to complete a transaction on a blockchain network. It’s a fee that is paid to the network`s miners, who confirm and validate the transaction and add it to the blockchain ledger. The amount of the blockchain fee varies depending on the blockchain network usage. Usually, during periods when there are a lot of transactions, the fee tends to increase while when the blockchain network is not used intensely, the fees decrease.

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B2card

Why can't I use 100 percent of my card's available funds?

To ensure your prompt and secure payments of your card purchases, we settle daily with our global card network providers VISA and Mastercard. Settlements are made on fiat currency. Our crypto treasury, to ensure that no minor fluctuations (in the single digits percentual points at the most) in the one-to-one parity between your crypto stablecoin and its fiat counterpart would affect your ability to pay, we set the card spending limit to 90% of the total available funds. Just to be sure!

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B2card

What should I do if I lose my card?

If you've lost your card, it's important to act quickly to protect your funds. Log in to your B2fintech account and navigate to the cards section. Select the lost card and follow the instructions to block it immediately. Then, contact our customer support team to report the loss and request a replacement card. They will assist you in securing your account and issuing a new card to prevent any unauthorized access or transactions.

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B2card

What do I do if I see fraudulent activity on my card?

As soon as you detect fraudulent activity in your card, we recommend that you immediately turn off the card and contact our customer service to open an incident so that we can help you recover the misused funds.

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B2card

Where can I use my card?

Our card is accepted wherever Mastercard payments are accepted, including local and international businesses, online stores, restaurants, gas stations, and many other establishments. Enjoy the convenience of using your card wherever and whenever you need to make a payment!

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User accounts

How long does the registration validation process take?

The validation process for new users may take approximately 24 to 48 hours. Due to identity verification procedures required by existing regulations, however, this validation time is estimated and may be longer depending on each case based on required additional information beyond the standard documentation.

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User accounts

What is two-factor authentication?

Two-factor authentication (2FA) is an extra layer of security for your account. By requiring a six-digit code in addition to your password, two-factor authentication keeps your account secure, even if someone gets a hold of your password. To enable 2FA, you'll need to download Google Authenticator on your trusted device like your mobile phone. When signing-in to your account, on your trusted device(s), open Google Authenticator and a randomly generated six-digit code will automatically be generated that you will need to type in when prompted after you login with your username and password. To link Google Authenticator to your account, use your Google Authenticator app on your trusted device to scan the QR code that will be generated when you first sign up to your account.

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Banking and financial services provided by B2fintech`s & B2crypto Banks and Financial Partners, related companies and sister companies. VASP services provided by B2Tech Europe UAB, Lithuanian regulated entity under the Register number #306208267. MSB, Fx, VASP, money transmitter and remittances services provided by Touch Pay Ltd. Canadian regulated entity under the Register number #M23878626. VASP services provided in Brazil for Crypto Trade Compra, Venda e Corretagem de Cryptomoedas Ltda. Brazilian regulated entity under the Register number 7980669, all owned by B2Tech Fingroup LLC. We also use services from other regulated associates and suppliers, like Fiereblocks Inc, Sum adn substance Ltd, Deltec bank, D1 technologies, Delchain exchange, Mastercard, Bastion Ltd, Futuri Bank, Wallter AUB, B2inpay.